Elite Beauty Supply

If you are unhappy with a product, returns or exchanges can
be made up to 14 days after your purchase. If 14 days have gone by since your
purchase, we, unfortunately, cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in
the same condition that you received it. It must also be in the original
packaging. To complete your return, we require a receipt or proof of purchase.

Refunds

Once your return is received and inspected, we will send you
an email to notify you that we have received your returned item. We will also
notify you of the approval or rejection of your refund. We may apply a 20%‒50% restocking fee on any
returns based on product conditions.

All returns and exchanges can be rejected if the inspection
has shown signs of not meeting our criteria. If you are approved, then your
refund will be processed and a credit will automatically be applied to your
credit card or original method of payment within a certain amount of days.

THE SALE OF ALL WIGS ARE FINAL. THERE IS NO REFUND/EXCHANGE
POLICY FOR WIGS.

Sale Items

Only regular-priced items may be refunded. Unfortunately,
sale items cannot be refunded.

WE DO NOT REFUND SHIPPING ON RETURNS.

Order Cancellation

We can cancel the order for you after your purchase if the
cancellation is requested within a certain time window.

If you contact us within 24 hours after your payment has
gone through, 5% of the order total will be charged as a transaction
fee. If the cancellation is made after 24 hours, 15% of the order total
will be charged as a transaction and handling fee. Orders cannot be
canceled once your items have shipped out.

Products Not Eligible for Return

These items will be sent back to you at your cost and
expense if received by us:

• Any
  product not purchased from www.Elite Beauty Supply.com
• Any
  product that is returned without original packaging and accessories,
  including box, inside the packaging, and all other items originally
  included with the product
• Any
  product that exhibits physical damage

Clearance and “Buy One, Get One Free” Items

The sale of any Clearance items or “Buy One, Get One Free”
items will be final. There will be no refund or store credit for these items.

Wrong Item

If you received the wrong item (color, length, item), please
contact us within 5 business days of receiving the item for us to investigate
the matter. We require you to take a picture of the wrong item and email it to
one of our customer care representatives to verify that you received a wrong
item. Once we verify that you did receive an incorrect item, we will email or
fax a UPS prepaid return label for you to send the item back to us.

The following steps will be taken to ensure you receive the
correct item:

1. We
   will ship out the correct item once we verify that you have mailed the
   incorrect item back to us.
2. If you
   prefer a refund, we will issue a refund as soon as we’ve received the
   wrong item back and inspected its condition.
3. If we
   don’t receive the wrong item within 7 calendar days of your contacting us,
   we will void out the UPS return label and the wrong item will be sent back
   to you at your expense.

Please feel free to call us at Elite Beauty Supply, if you
have any questions regarding our return policy.